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Ten
Time-Proven Tips For Selecting A Dealer
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Check
credentials. Before making your selection, call the
Better Business Bureau to make sure the dealer is reputable.
Also, find out if the dealer is a member of a local
or national association such as the Air Conditioning
Contractors Association of America.
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Make sure the dealer is affiliated with a nationally
known manufacturer. Dealers should be taking advantage
of factory training offered by their manufacturer. As
a result, when they make recommendations, you can be
more assured that they've selected the right size system
for your home, and that they've been trained in installation
and service.
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Ask for references. Former customers are an excellent
source of information. Also, ask to see installation
photos. A dealer that is proud of their work will be
more than happy to show it to you.
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Expect an on-site evaluation of your home. A good dealer
will take a thorough look at your home, ask questions
and evaluate your overall comfort needs before making
a recommendation. Beware of a dealer that simply takes
information over the phone. A good dealer will also
look the part. While he's evaluating your home, you
should be evaluating him. Not only should he dress professionally,
but his truck and printed materials should look professional
as well.
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Check local licenses. Depending on where you live, dealers
may have to comply with certain local or state regulations,
so ask about these licenses as well as insurance for
liability and workmen's compensation.
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Don't be afraid to ask questions. Ask for details about
the firm's experience and the expertise of its staff.
This is particularly important if you're also adding
or changing ductwork in this case, experience
is definitely a factor in getting the job done correctly.
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Get a written proposal. To make a fair comparison, make
sure the proposals you receive are all based on the
same efficiency and equipment. You'll also want to evaluate
each dealer's personal business standards and policies.
For example, will he remove old equipment? Will he relocate
equipment if you want your new system installed in a
different location? What are his clean up and care policies
during installation? How will he handle emergency repair?
These are just a few of the additional elements a good
proposal will include.
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Inquire about equipment and labor warranties. Limited
warranties vary according to the manufacturer, so make
sure you fully understand what you're getting. Also,
don't forget to inquire about manufacturer's extended
warranties at the time of purchase and other warranties
provided by the dealer.
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Ask
about planned maintenance agreements (PMA). Many dealers
offer service agreements that call for periodic maintenance
of equipment, and if needed repairs. The fee for such
agreements is usually well worth it in terms of obtaining
optimum efficiency and performance for your system.
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Finally,
insist on a written agreement. Commit your agreement
to writing and have the dealer sign it.
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